Privacy Policy Commitment
Protecting your data and privacy is at the forefront of our service
Introduction and Statement
We are committed to safeguarding your privacy and handling your personal data with utmost care. This policy explains how we collect, use, and secure your information while ensuring compliance with South African law.
By engaging with our AI trading platform, you agree to the collection and use of information as described herein. Please review this policy regularly for any changes affecting your rights.
Personal Data Collection
We collect personal and technical data needed to provide our trading recommendations, process transactions, and communicate with users effectively.
Information You Provide
- • Creating an account with contact and login details
- • Updating your profile, such as names or email addresses
- • Submitting queries or support requests online
- • Engaging with surveys or feedback forms on our site
- • Communicating with our team through various channels
Automatically Collected Data
- • IP addresses and browser types used for accessing the platform
- • Device and operating system details logged during access
- • Usage patterns and interaction logs for service improvement
- • Cookies, analytic scripts, and session activity tracking
- • Geo-location or region inferred for compliance purposes
How Your Data Is Used
We use your information to operate the service, enhance the platform’s reliability, and keep you informed of updates relevant to your experience.
- • Authenticate and secure your account
- • Deliver personalized notifications and signals
- • Monitor platform performance and troubleshoot issues
- • Maintain compliance with legal and regulatory standards
- • Respond to client questions and support needs
- • Send essential alerts or service updates
- • Analyze usage trends for ongoing improvement
Our Commitment: We comply with applicable regulations and continually review our processes to protect your privacy. Information is never sold to external marketers.
Sharing Your Data
We may share information with trusted service providers who support our platform, always under strict confidentiality obligations.
Service Providers
External vendors may help manage technology, analytics, communication, and security—without direct access to personal details unless necessary for service.
Legal and Compliance
We disclose information if legally required to comply with applicable laws, courts, or regulators.
Anonymous Statistics
Aggregate, non-personal data may be used to improve the platform or shared in reports.
Your Data Rights
Under South African law, you can access, correct, or request deletion of your personal information at any time by contacting us.
- • Request copies of your stored personal data
- • Correct inaccuracies or outdated information
- • Request erasure of personal data we hold
- • Obtain your data in a portable format
- • Object to certain uses of your information
- • Limit the processing of your data when required
Contact us with any right requests, and we will respond promptly in accordance with data protection regulations.
How We Protect Data
Security measures include encryption, firewalls, and regular risk assessments to keep your data safe.
Technical Safeguards
- • Encrypted databases for sensitive data
- • Regular platform security audits
- • Robust access controls across systems
- • Continuous monitoring for vulnerabilities
Organizational Practices
- • Limited access based on staff roles
- • Confidentiality training for all team members
- • Incident response planning and rehearsal
- • Regular review of data handling polices
Data Retention Policies
We retain personal data for as long as you maintain an account or as needed for service delivery and regulatory requirements.
- • Account information kept while the account is active
- • Usage logs retained for platform insights
- • Support and communication records preserved as needed
- • Transaction logs maintained per regulation
- • Preference data just for communication management
When deletion is requested, records are erased unless law requires us to retain them longer.
Transfers Outside South Africa
If your data is transferred internationally, we implement safeguards to protect your information in accordance with legal requirements.
- • Use of standard contractual clauses
- • Transfers only for necessary platform operations
- • Verification of vendor compliance with privacy laws
- • Routine risk reviews on international transfers
Cookies and Tracking
Cookies help personalize your experience, manage your session, and enhance site reliability. You may adjust preferences in your browser settings.
Types of Cookies Used
- • Required for platform login and session management
- • Monitor service usage to enhance experience
- • Customizes content based on your preferences
- • Supports additional features on the platform
You can control cookies via browser tools or adjust settings anytime.
Policy Changes and Notice
We may update this Privacy Policy. Material changes will be communicated clearly before taking effect.
- • Email notification to account holders
- • Notice on the user dashboard
- • Detailed change logs in our policy section
- • Advance notice of effective dates for updates
Continued use of the platform means acceptance of the revised policy.
Contact for Data Queries
For questions or concerns regarding privacy, reach out anytime using details below.
Dyntralevora
7 Walter Sisulu Avenue, Cape Town 8001 South Africa
Phone: +27(17)1892054
Email: content@dyntralevora.sbs
Policy last updated January 19, 2026
Effective as of January 19, 2026